Bovada missing $$

[Cutback55]

Been a bovada member for 6 months, after doing a lot of due diligence. Been robbed by wsex years ago, and was very reluctant to go back online. Initial deposit of $300 and bonus of $150. Played a lot of futures, blackjack ended up getting the account to $800. Yesterday, when I logged in the $800 was gone. Transaction history said bonus was closed and the $800 had vanished. No notification via email, text, phone. Spoke to representative who told me I didn't meet my bonus requirements?/Has anybody experienced this issue? Do i have any recourse? I won that $800 and was very consistent player in the futures and online blackjack, just feel so defrauded by Bovada. Probably, would have given them back 15k over the next 3-5 years. Actually liked the platform and futures market

 

[mickj]

Maybe you weren't supposed to play casino until rollover was met.

 

[BovadaService]

Hello Cutback55,

Normally we'd ask that you PM us with your email address however, that option currently isn't available for us here. It sounds like the bonus expired; if you give us a call and ask to be transferred to the Player Advocacy Team, they'll be able to look into it further for you.

Best Regards,

Bovada Service

 

[RX drew]

Been a bovada member for 6 months, after doing a lot of due diligence. Been robbed by wsex years ago, and was very reluctant to go back online. Initial deposit of $300 and bonus of $150. Played a lot of futures, blackjack ended up getting the account to $800. Yesterday, when I logged in the $800 was gone. Transaction history said bonus was closed and the $800 had vanished. No notification via email, text, phone. Spoke to representative who told me I didn't meet my bonus requirements?/Has anybody experienced this issue? Do i have any recourse? I won that $800 and was very consistent player in the futures and online blackjack, just feel so defrauded by Bovada. Probably, would have given them back 15k over the next 3-5 years. Actually liked the platform and futures market

Hi if you want to get help fill out this complaint form. We can assist you.

 

[MMfan]

I like them but that makes me nervous to hear. I leave money sitting in my account all the time. Anytime I've called or chatted they'be been helpful. I don't like the fees they charge to deposit money - does 5Dimes charge a lot to make a deposit?

 

[cloverleaf]

I like them but that makes me nervous to hear. I leave money sitting in my account all the time. Anytime I've called or chatted they'be been helpful. I don't like the fees they charge to deposit money - does 5Dimes charge a lot to make a deposit?

5Dimes or Bookmaker...would recommend either.